Conditions of Use

Conditions of Use & Sale
Redox Global ('Redox Polska' or 'us') provides contents, website features and other subscriptions and services ('Services') to you when you visit or buy at redox-polska.com (the 'Website'). Redox Global provides its Services and sells its products to you subject to the conditions set out on this page.
General Use Conditions
General Sale Conditions

General Use Conditions

Please read these conditions carefully before using our Website and our Services.
By navigating our Website or by using our Services, you signify your agreement to be bound by these conditions. We offer different Services to our customers, and sometimes additional terms may apply. When you use a Service, you will also be subject to the terms, guidelines and conditions applicable to that Service ('Service Terms'). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

1. Privacy and Cookies Policies
Please review our Privacy Policy and Cookie Policy, which also are part of the present terms and govern your use of our Services.

2. Electronic Communications
When you use any of our Services or send e-mails and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, or by posting e-mail messages or communications on the website or through our Services. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

3. Your Account
If you use any of our Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.
You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Account area of the website.
You must not use any of our Service: (i) in any way that causes, or is likely to cause, any Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.
We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

4. License and Access to Services
Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Redox Global or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make use of the Services. This licence does not include any resale of any Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Redox Global or its licensors, suppliers, publishers, rights holders, or other content providers. No Service, nor any part of any Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any use not in compliance with these Conditions of Use or any Service Terms without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text or form) of Redox Global without our express written consent. You may not use any meta tags or any other hidden text utilising Redox Global's names or trademarks without our express written consent.
You may not misuse our Services. You may use our Services only as permitted by law. The licences granted by Redox Global terminate if you do not comply with these Conditions of Use or any Service Terms.

5. Content and Database Copyright
All content included in or made available through our Website of any of our Service, such as text, graphics, logos, images, audio clips, digital downloads and data compilations is the property of Redox Global or its providers or content suppliers and is protected by international copyright, authors' rights and database right laws. The compilation of all content included in or made available through our website or any of our Service is the exclusive property of Redox Global and is protected by international copyright and database right laws.
You may not extract and/or re-utilise parts of the content of any of our Service or Website, also through data mining, robots, or similar data gathering and extraction tools, without our express written consent.

6. Trademarks and Patents
Graphics, logos, scripts and service names included in or made available through any of our Website or Service are trademarks or trade dress of Redox Global. Redox Global's trademarks and trade dress may not be used in connection with any product or service that is not Redox Global's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Redox Global. All other trademarks not owned by Redox Global that appear in any of our Website or Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Redox Global. Our Website, our Services and the features and services accessible via our Services can be patented by us or third parties. Portions of our Services can operate under license of one or more patents.

7. Intellectual Property Claims
Redox Global respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us here and make a claim of the possible infringement. We commit ourselves to provide you a reply as fast as possible.

8. Other Business and Redox Global's Role
Parties other than Redox Global can operate stores, provide services, or sell product lines on this website. In addition, it's possible that we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites.
Redox Global does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.
If a product is sold by a third party, this is indicated on the respective product detail page. While Redox Global helps facilitate transactions that are carried out on our Marketplace, Redox Global is neither the buyer nor the seller of the seller's items. Redox Global provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller. Redox Global is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller.

9. Our Liability
We will do our utmost to ensure that availability of our Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to our Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Redox Global will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our Services.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights. Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

10. Applicable Law
These conditions are governed by and construed in accordance with the laws of Germany, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the exclusive jurisdiction of the courts of Lindau (Germany), which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Lindau (Germany) or in the EU country in which you live.
The European Commission provides for an online dispute resolution platform, which you can access here. If you would like to bring a matter to our attention, please contact us here.

11. Alterations to Service or Amendments to the Conditions of Use
We reserve the right to make changes to any of our Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use our Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

12. Waiver
If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

13. Children
We do not sell products or services for purchase by children. If you are under 18 you may use our Services only with the involvement of a parent or guardian.

14. Contact Information
Our contact details are: Redox Global, Gossholz 12, 88161 Lindenberg im Allgäu, Germany, Tax Id 134/174/54009. For further information contact us here.

General Sale Conditions

Please read these conditions carefully before placing an order or subscribing a service.
These Conditions of Sale govern the sale of products and the subscription of services by Redox Global to you. We offer a wide range of Services, and sometimes additional terms may apply. When you use or subscribe any of our Services, you will also be subject to the terms, guidelines and conditions applicable to that Service ('Service Terms'). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control. By placing an order or by subscribing a service with Redox Global, you signify your agreement to be bound by these conditions.

1. Electronic Invoices
You consent to receive sales invoices only electronically. Electronic invoices will be made available in pdf format in your Account area of the web site. We will inform you about the electronic invoice in our dispatch confirmation in case of purchase order, or in the payment confirmation in case of subscription of services.

2. E-commerce Purchase Procedure
If you desire to purchase one or more products from our e-commerce, please add them to the shopping cart. When the selection of the products is done, you need to enter the shopping cart to launch the checkout procedure. At this point you will see a summary page of your selected products with prices, options and delivery costs. You will be asked to choose your preferred delivery and payment method and finally to confirm your order.
Your order is an offer to Redox Global to buy the product(s) in your order. When you place a purchase order, we will send you a message confirming receipt of your order and containing the details of your order (the 'Order Confirmation'). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered.
We only accept your offer, and conclude the contract of sale for a product ordered by you, when we send e-mail confirming the acceptance of your order (the 'Order Acceptance'). Finally, if needed, you will receive an e-mail confirming to you that we've dispatched the product to you (the 'Dispatch Confirmation'). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package.

3. Subscription to Services and License to Access
Through our Website you can subscribe our services. Once that you log in, you will find the subscriptions section in the account area of our Website. To subscribe a service you need first to fill your master data in the form by following the procedure. Once done, the list of the services available will appear under your master data and you will be asked to choose the service you want to subscribe. During the procedure you can choose modalities, options, expiration period for the renew, payment method and visualize the total price of the subscription before you confirm. Immediately after the payment you will receive a confirmation e-mail for the service subscription ('Subscription Confirmation') together with the instructions to download your electronic invoice.
For every active subscription you can always set the preferred renew method in between: automatic, manual and canceled. Unless otherwise provided in the Terms of Service, you may cancel your subscriptions at any time, the related service will be available and active until the expiration date and no refund is payable for any partial use of the subscribed service. Some payment methods allow you to voluntary automate the payment of subsequent renewals. In any case, periodically before every renew, you will receive a reminder e-mail that informs you about the status of the subscriptions in compliance with the choosen expiration method.
If a service allows you to collect and store (also in compliance with the law) personal data, documents, texts, images and in general every kind of file and digital information you own, these files and information will be always your property and will be available without any limitation also in future. If you cancel a subscription with the above requirements, the related service will work in read-only mode after the expiration date and you will be able to reach and manage any pre-existing file or information, but not to add or delete any of them until you don't re-activate the subscription.
Subject to your compliance with these Conditions of Sale and applicable Service Terms and your payment of any applicable fees, Redox Global or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make use of the Services subscribed. This licence does not include any resale of any Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Conditions of Sale or any Service Terms are reserved and retained by Redox Global or its licensors, suppliers, publishers, rights holders, or other content providers. No Service, nor any part of any Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any use not in compliance with these Conditions of Sale or any Service Terms without our express written consent.
You may not misuse our Services. You may use our Services only as permitted by law. The licences granted by Redox Global terminate if you do not comply with these Conditions of Sale or any Service Terms.

4. Right of Cancellation, Exceptions and Returns
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).
You must inform Redox Global of your decision to cancel your order by using the return form available in the page of the order you want to return. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item. For additional information on the scope, content and instructions for the exercise, please contact here our Customer Service.
We will reimburse the payment received from you for the goods purchased, no later than 30 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
Note that you must send back the goods by following our instructions no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
The right of cancellation does not apply to:

  1. subscriptions of a service if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  2. the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
  3. the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  4. the supply of goods made to your specifications or clearly personalized;
  5. the supply of goods which may deteriorate or expire rapidly;
  6. the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;


5. Pricing and Availability
Next to each product or service we will indicate whether the price is VAT inclusive or not, depending on whether the product is referred to consumers or retailers. If not specified, all prices are inclusive of legally applicable VAT.
We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable and you will not be charged for those products. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
Despite our best efforts, it's possible that a product in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

6. Our Liability
We will do our utmost to ensure that availability of our Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to our Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Redox Global will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using our Services.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights. Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

7. Applicable Law
These conditions are governed by and construed in accordance with the laws of Germany, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the exclusive jurisdiction of the courts of Lindau (Germany), which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Lindau (Germany) or in the EU country in which you live.

8. Alterations to Service or Amendments to the Conditions of Use
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products or subscribe services from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders and subscriptions previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. Waiver
If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

10. Children
We do not sell products or services for purchase by children. If you are under 18 you may use our Services only with the involvement of a parent or guardian.

11. Contact Information
Our contact details are: Redox Global, Gossholz 12, 88161 Lindenberg im Allgäu, Germany, Tax Id 134/174/54009. For further information contact us here.

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